Repairs and Lost Items

Repairs:

• For all repair concerns, contact support via mail with the order number and mention the issue regarding the item.
• Provide a picture of the item needing fixing during the email thread.
• Repair costs range from $5 to $30.
• The purchaser is responsible for the round-trip shipping fee.
•  In person events may offer drop-off or pick-up options for repairs.

Lost Items:

• Lost items are unfortunately not replaced by Kono & Co.
• Without a physical item, the option for a replacement or fix is not available. Sorry for the inconvenience.

Please contact our customer support team if you need further assistance regarding our Repairs and Lost items . We are here to help and ensure your satisfaction.