Repairs and Lost Items
- For all repair concerns, contact support via mail with the order number and mention the issue regarding the item.
- Provide a picture of the item needing fixing during the email thread.
- Repair costs range from $5 to $30.
- The purchaser is responsible for the round-trip shipping fee.
- In person events may offer drop-off or pick-up options for repairs.
- Lost items are unfortunately not replaced by Kono & Co.
- Without a physical item, the option for a replacement or fix is not available. Sorry for the inconvenience.
Please contact our customer support team if you need further assistance regarding our Repairs and Lost items . We are here to help and ensure your satisfaction.