Return and Refund Policy

 Welcome to the Kono & Co. Return and Refund Policy Page! 

This Return and Refund Policy outlines the terms and conditions under which you may return products and receive a refund. In agreement with these terms, you are making a purchase from our website.

Return Policy 


  • Kono & Co. does not accept returns unless the wrong product has been shipped to you. We do offer exchanges for unused, unworn, original packaged items. 
  •  Returns must be initiated within seven days from the date of delivery.
  • All the orders that get damaged in transit and fail to reach in the original packaging for return and exchange. Such requests will not be accepted. 

 Non-Returnable Items:

  • All used items, not in the original packaging and exceeding the returning timeline, will not be accepted for return request. 
  • All custom orders & earrings will not be accepted due to sanitary reasons.

Return Process:

  •  To initiate a return, please get in touch with us at  

  Refund/Exchange Policy 

  • Refund Process: We currently offer no refund for any order, but we do exchanges. 
  • In the case of a return, the customer will be liable for paying the shipping fee. Upon receiving your item, don't hesitate to get in touch with Kono & Co. within seven days to arrange the return shipping.
  • Exchange Process: If you are not 100% satisfied with your piece and would like to exchange the size/style, we are more than happy to do that for you! 
  • In the case of an exchange, the customer will be liable for paying the shipping fee to ship the item back to Kono & Co. After receiving the package, Kono & Co. will then be liable for the shipping fee to ship the item back to you! Please reach out to: to start your exchanging process. 
  • In the case of a double exchange (if the original exchange did not work out, and the customer would like to exchange a second time), the customer will be liable for the shipping fee ROUND trip.

Please contact our customer support team if you need further assistance regarding our Return and Refund Policy. We are here to help and ensure your satisfaction.